TERMS + CONDITIONS

PURCHASES FROM THE ONLINE STORE

Payment is required in full to secure any item(s).

It is not possible to hold items for extended periods of time. 

 

READY MADE JEWELLERY (INCLUDING ONLINE SALES)

We have a 14-day exchange, return or credit note policy (excluding return postage costs), on all ready-made jewellery and loose stones.  Which means you have 14 days after receiving your item to request a return or an exchange.

Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return you must contact us (contact@mwjeweller.com.au) to arrange a return shipping label. Your item must be in the same condition that you received it, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

DESIGN SERVICE

Our Design Service fee is non-refundable.

We offer up to 6 basic design concepts (sketched by hand), from which a single chosen design will be expanded on and drawn fully to scale either by hand or created in CAD software detailing a 4 angle view and inclusive of all design features.  The chosen design (either sketched, created in CAD, printed or hand carved in wax) can have up to 3 modifications.  Any structural changes or additional design requests outside of the 3 modifications will incur a surcharge of $150 per design.

Due to the time and skill required to create individual designs the design service fee will not be refunded if you do not wish to proceed with the manufacture of your piece. All designs will be held for 24 months, however, and the project can be resumed within this time at no additional cost. If and when you do wish to proceed a portion of the fee will be deducted from the total cost of your finished piece.

 

CUSTOM MADE JEWELLERY

Custom made jewellery can not be returned, refunded or exchanged.

A 50% deposit is required as acceptance of a quote on all custom designs – procurement of materials and production on your piece/s will not begin until this has been received. 

We offer a 24 hour cooling off period.  Outside of this time all deposits are non-refundable.  You may cancel a custom order at any time, however you will forfeit your entire deposit amount.

The remaining balance will be invoiced upon completion of the piece and the final payment is required within 14 days from the date of invoice. Completion time will be agreed by both parties, otherwise within a timeframe of 12 weeks.
Custom orders will be made available for collection or shipping upon receipt by us of the final payment.  We will not ship or allow collection of the jewellery until payment has been received in full.

If you have any questions prior to making a deposit please contact us at contact@mwjeweller.com.au

 

OUR GUARANTEE

We offer a lifetime manufacturing guarantee on all pieces created by us; on the condition that it is brought in for an annual assessment which is inclusive of a clean & polish and this is a service we offer free of charge to our customers.

If a manufacturing defect is found, we will attend to it as soon as possible, no cost to you.  If you find a fault in an item made by us, please let us know as soon as possible and we can discuss what happens next.  If you can not bring it in for assessment we may ask that you provide us with photos or video of the defect.

Our manufacturing guarantee does not cover the natural wear and tear that happens with metal, especially on claws and moving pieces.

We will assess all jewellery pieces and discuss with you the course of action that will be taken and if it is classified as a warranty repair or not.  All decisions are final.

Please Note that chains are not manufactured by us and are not included under our guarantee.

 

COMPLIMENTARY RESIZE

We offer a complimentary resize on all custom rings made by us, within three months of collection or otherwise stipulated.  Complimentary resizes are limited to two sizes up or down from the original finger size.  If sizing is required outside of the two size lee-way, we will discuss your options or quote on the cost to adjust the ring.

 

REPAIRS

We will undertake any repair required on a Megan Webb Jeweller piece. 

Any repairs or maintenance required during the lifetime of a Megan Webb Jeweller piece as a result of wear and/or accidental damage will be undertaken at a reduced rate for any items manufactured by us.

On the rare occasion that we repair an item not made by us, we take the utmost care and safety precautions but we are not liable for any unforeseen outcomes due to the construction or the metal composition.  This is inclusive of structural fail or low melting point metal.  Any unforeseen work required on a non Megan Webb Jeweller piece will be discussed with and quoted on with the involved party.

 

DIAMONDS + GEMS

While only the highest quality diamonds and precious gems are sourced from reputable suppliers, all stones, being organically formed, are susceptible to scratches, chips and breaks and are therefore not covered by the guarantee.